Custom Closets Kitchener Waterloo

Website: customclosetskw.ca

Effective Date: March 31, 2026

Last Updated: March 31, 2026

 

1. Introduction

Custom Closets Kitchener Waterloo (“we,” “our,” or “us”) operates the website customclosetskw.ca (the “Site”). We are committed to protecting the privacy and personal information of every individual who visits our Site. This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL), and all applicable laws of the Province of Ontario and the federal laws of Canada applicable therein.

By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must discontinue use of the Site immediately.

2. Definitions

• “Personal Information” means any information about an identifiable individual, as defined under PIPEDA, including but not limited to name, email address, IP address, browser information, and any other data that can be used to identify you directly or indirectly.
• “Consent” means voluntary agreement to the collection, use, and disclosure of personal information for defined purposes.
• “Service” refers to the educational content, articles, guides, and resources provided through the Site.

3. Information We Collect

3.1 Information You Provide Voluntarily

When you use our contact form, you may voluntarily provide us with the following personal information:

• Your name
• Your email address
• Your phone number (if provided)
• The content of your message or inquiry

We do not require you to create an account or provide personal information to browse the educational content on our Site.

3.2 Information Collected Automatically

When you visit our Site, certain information may be collected automatically through cookies, web beacons, server logs, and similar technologies, including:

• IP address
• Browser type and version
• Operating system
• Referring URL and exit pages
• Date and time of your visit
• Pages viewed and time spent on each page
• Device type and screen resolution
• Geographic location data (at the city or regional level, not precise geolocation)

3.3 Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand usage patterns. Cookies are small data files stored on your device. We may use the following types of cookies:

• Strictly Necessary Cookies: Required for the basic operation of the Site, such as maintaining session integrity.
• Analytics Cookies: Used to collect anonymized data about how visitors interact with the Site, including through third-party services such as Google Analytics.
• Functionality Cookies: Used to remember your preferences and settings.

You may control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Site. By continuing to use the Site without adjusting your cookie settings, you consent to the use of cookies as described herein.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your inquiries submitted through our contact form.
• To communicate with you regarding your message, including follow-up correspondence.
• To improve, maintain, and optimize the functionality and content of our Site.
• To analyse site traffic and user behaviour in aggregate to improve the user experience.
• To detect, prevent, and address technical issues, fraud, or security concerns.
• To comply with applicable legal obligations, including lawful requests from law enforcement or regulatory authorities.
• To facilitate advertising partnerships and evaluate advertising placement effectiveness (using aggregate, non-personally-identifiable data only).

We will not use your personal information for any purpose beyond those stated above without first obtaining your express consent, except where required or permitted by law.

5. Consent

5.1 Express Consent

By submitting information through our contact form, you provide express consent for us to collect and use that information for the purposes described in this Privacy Policy. You may withdraw your consent at any time by contacting us at contact@customclosetskw.ca. Please note that withdrawing consent may limit our ability to respond to your inquiry.

5.2 Implied Consent

By visiting and navigating our Site, you provide implied consent for the automatic collection of non-personally-identifiable information through cookies and similar technologies, as described in Section 3.3.

5.3 Consent Under CASL

We will not send you any commercial electronic messages (CEMs) unless we have obtained your express consent or have an existing business relationship with you as defined by Canada’s Anti-Spam Legislation (CASL). Every commercial electronic message we send will include a clear and functioning unsubscribe mechanism. Unsubscribe requests will be processed within ten (10) business days of receipt.

6. Disclosure of Personal Information

We do not sell, rent, trade, or otherwise transfer your personal information to third parties for marketing purposes. We may disclose your personal information in the following limited circumstances:

• Service Providers: We may share personal information with trusted third-party service providers who assist us in operating the Site, conducting business, or servicing you (for example, email hosting providers or analytics platforms), provided that those parties agree to keep the information confidential and use it only for the purpose for which it was shared.
• Legal Requirements: We may disclose personal information where required to do so by law, regulation, court order, subpoena, or other lawful governmental request.
• Protection of Rights: We may disclose personal information where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Custom Closets Kitchener Waterloo, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

7. Third-Party Services and Links

Our Site may contain links to third-party websites, services, or advertisers. We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of any link on our Site does not imply endorsement of the linked website or its content.

If we use third-party analytics services (such as Google Analytics), those services may collect and process data about your use of the Site in accordance with their own privacy policies. Google Analytics, for instance, uses cookies to collect information about how visitors use the Site. You may opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specifically:

• Contact form submissions are retained for a period of twenty-four (24) months from the date of submission, after which they are securely deleted, unless a longer retention period is required by law.
• Analytics data is retained in anonymized or aggregated form and does not include personally identifiable information.
• If you request the deletion of your personal information, we will comply within thirty (30) calendar days, subject to any legal obligations requiring us to retain the data.

9. Data Security

We take the protection of your personal information seriously and implement reasonable physical, technical, and administrative safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to:

• SSL/TLS encryption for data transmitted between your browser and our servers.
• Secure hosting environments with access controls and monitoring.
• Limiting access to personal information to authorized personnel only, on a need-to-know basis.

Despite our best efforts, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of your personal information. In the event of a data breach involving your personal information, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required by the breach notification provisions of PIPEDA.

10. Your Rights Under PIPEDA

Under PIPEDA, you have the following rights with respect to your personal information:

• Right of Access: You have the right to request access to the personal information we hold about you. We will respond to your request within thirty (30) calendar days.
• Right to Correction: You have the right to request the correction of any inaccurate or incomplete personal information we hold about you.
• Right to Withdraw Consent: You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.
• Right to Complain: If you believe your privacy rights have been violated, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (www.priv.gc.ca) or with the Information and Privacy Commissioner of Ontario (www.ipc.on.ca).

To exercise any of these rights, please contact us at contact@customclosetskw.ca. We may require you to verify your identity before processing your request.

11. Children’s Privacy

Our Site is not directed to individuals under the age of sixteen (16). We do not knowingly collect personal information from children under sixteen. If we become aware that we have inadvertently collected personal information from a child under sixteen, we will take steps to delete that information as quickly as possible. If you believe that a child under sixteen has provided us with personal information, please contact us immediately at contact@customclosetskw.ca.

12. International Data Transfers

Our Site is operated from Canada and is intended for users located in Canada. If you access the Site from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada, where data protection laws may differ from those in your jurisdiction. By using the Site, you consent to the transfer of your information to Canada and the application of Canadian law as described in this Privacy Policy.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and without prior notice. Changes will be effective immediately upon posting the revised Privacy Policy on this page, with the “Last Updated” date revised accordingly. Your continued use of the Site after any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically for any updates.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Custom Closets Kitchener Waterloo

Email: contact@customclosetskw.ca

Website: customclosetskw.ca